Policies

Payment Methods
 
You can pay for your order via any major Credit Card or Paypal.
Shipping & Tracking
Prices for shipping are calculated at checkout based on location, order and shipping preferences.
We try our very best to get your items to you at lightning speed! We ship via Canada Post.  An email with your tracking details will be provided.  All orders usually leave within 1-3 business days of the purchase. 
 
It generally takes up to 5-7 business days to receive your parcel in Canada (Ontario orders generally take 2-3 business days) and 10-14 days for the USA. 
 
International orders vary from country to country but are done in a timely manner. All merchandise is shipped within 1-3 days. There may be holdups at your countries customs office that can cause small delays. Contact us if you require more specific information.
Petites Poupées is not responsible for carrier delays, or lost, stolen, or misdirected shipments by the carrier service. We will however do our very best to help you get your parcel and work with all parties involved. 
 
Exchange Policy
Thank you for shopping at Petites Poupées! 
 
We will exchange your item for an item in a different size, colour, or another item of equal value or more, up to 15 days after the purchase date ONLY. NO REFUNDS (unless the items are deemed faulty by us and that we are unable to rectify the issue). Only unworn and unwashed merchandise may be returned for exchange for a different size or item. The customer is responsible for all return trackable shipping costs.  ALL sales items are final sale.
 
 To Return the product, simply contact us at info@petitespoupees.com with your concerns and details and we will assess & provide you with the next steps.